The way tickets are purchased is evolving across the whole sports and events industry. Advancements in technology mean there are now a number of different methods available to venues when it comes to selling tickets. Here at St Albans City Football Club, it is no different, and we have been busy exploring the best possible way to provide ticketing to our fans during the 2021/2022 season and beyond.
We’d like to take the time to update you on the current methods, and future plans we have when it comes to gaining access to Clarence Park on a match day.
There are currently four ways to purchase tickets to matches played at Clarence Park: online via our website, by scanning the QR codes found on posters at Clarence Park, pre-purchasing in person with a credit or debit card prior to matchday at Clarence Park, or purchase by credit or debit card at the turnstiles on a matchday (one turnstile at each entrance is set-up for card payments).
Buying tickets in advance online
Buying tickets online prior to a matchday is the best way to ensure your spot at Clarence Park. You benefit from being able to enter via any turnstile, avoid queuing, and are able to take advantage of any applicable online discounts not available to those paying at the turnstiles. Tickets can be purchased online at any time right up until kick-off, so even if you make a last-minute decision to head to the game, you can purchase your tickets en route to guarantee swift entry to the stadium.
Scanning QR codes
You will notice posters starting to appear in and around Clarence Park. These will display information regarding the next first-team fixtures and other fixtures taking place over that month at the ground. These posters contain QR codes, which you can simply scan on your smartphone to be taken to the relevant ticket page online. Here you can purchase your tickets ready for your chosen fixture. Once again, tickets remain on sale via this method right until kick-off, so don’t hesitate to scan and secure yours on your way into Clarence Park.
Buying tickets in advance in-person
You can also purchase tickets by visiting Clarence Park on Monday, Wednesday, or Friday between 10 am and 1 pm. Please enter the stadium through the park, at the Hatfield Road end, or through the Clarence Road entrance, and proceed to the Boardroom, where you will find our Club Secretary. Purchases here can only be made by card, no cash is accepted at Clarence Park.
Buying tickets at the turnstiles
Currently, tickets can be purchased at one turnstile at each entrance (York Road and Clarence Park) on matchdays. Payments here must be made on a card, as no cash is accepted at Clarence Park. We recommend tickets are pre-purchased as this is the quickest means of getting into the ground.
We hope this clarifies any questions you may have regarding match ticket purchasing. The benefits of pre-purchasing are evident, and whether you decide to do this online, via our QR codes, or in-person on the days leading up to a game, we hope you find the process efficient and easy to understand.
We have also prepared a step-by-step guide to ticket purchases that you can access here.
If you have any queries, please email us at [email protected]
Frequently Asked Questions
How many emails will I receive after booking?
After making a booking, you will receive a confirmation email. This is not your ticket, it is just a summary of the order you have made and the reference number for the booking. You will also receive a separate e-ticket email with your tickets attached in a PDF file.
My ticket delivery email is often delayed – what can I do to make it come through faster?
Each email provider will have its own rules around the number and type of emails that they will allow to be delivered. Delays can sometimes occur with Microsoft-based accounts – i.e. hotmail.com, outlook.com, and live.co.uk email addresses. Please make sure you have added [email protected] to your Safe Senders List.
Adding our delivery email address [email protected] to your contacts will help email servers to see that the email is coming from a known source.
What should I do if I haven’t received my e-ticket?
Typically, you should receive your tickets by email within 30 minutes of booking. You can also access your tickets immediately using your online account – simply log-in and you can then download your tickets here.
It is not uncommon for emails to get held up in a queue or diverted to a junk/spam folder, so be sure to check those.
If you haven’t received anything the day before the match, please contact us at [email protected] for further investigation.
I can’t open the attachment in the ticket delivery email – what should I do?
The e-ticket email will include a scannable QR code in the content – which you can get scanned at the turnstiles. The email also includes a version of the ticket as a PDF file. If you are unable to access a PDF on your device or computer, download Acrobat Reader and you will be able to open the file. You can do that here https://get.adobe.com/uk/reader/
Do I have to print my e-ticket?
No, you can show your e-ticket on your phone. The scanner just needs to be able to read the QR code on the ticket.
When do online sales stop?
You can purchase a ticket at any time – just remember to allow 5 minutes before entering the ground to ensure the ticket scanning devices have been able to download your ticket details.
What happens if I have purchased tickets and the match date changes?
The tickets you have will be valid for the rearranged date – you do not need to do anything. The QR code will still be valid, so just bring your ticket with you on the rearranged date.
What happens if I have purchased tickets, the match date changes and I can’t make the new date?
Email us at [email protected] to arrange a refund. This will need to be done before the rearranged match date.
Can I get a refund if I buy a ticket but I cannot use it?
Tickets are not refundable if the match takes place at the planned date and time and you were unable to attend. If a match goes ahead but, for any reason, takes place behind closed doors then the club will offer either a live streaming alternative or refund.
Can I get a refund if a match is cancelled and is not rearranged?
Yes, email us at [email protected] to arrange a refund.
How will my personal data be used?
Your data will only be used by St Albans City FC. It will not be sold to third parties. If you have opted in to be contacted by us, we will occasionally get in touch with online offers and promotions. You can update your contact preferences in the ‘My Account’ section when you log in.